Frequently Asked Questions
In this section you will find the necessary support and information from Thaler that will be useful to dispel any doubts you may have about the operation of our website and the management of the relationship with our customers. If you cannot find the answer you are looking for, do not hesitate to contact us by phone at +39 0471 313012 or by e-mail at email@example.com In case of doubt we are at your disposal between 9.00 - 18.00 o'clock.
You have probably forgotten a mandatory field or entered the wrong data. The system will inform you about the field to be corrected. If you have other problems, please contact us by e-mail at firstname.lastname@example.org.
In any case. Thaler respects your privacy as defined in the current DSGVO legislation. If you are registered, you can access your personal profile at any time and change your data and authorisations. If you would like to be permanently deleted, simply log into your profile and select "delete" directly.
Only your name, mobile phone number, home address and e-mail address are required to ensure communication in connection with your orders.
Exclusively to the parcel service. You declare your consent for the data transfer to the parcel service before the delivery of the goods for the purpose of contacting for the coordination of a delivery date by e-mail or telephone. These data are necessary, otherwise we cannot have your order delivered.
You can revoke your consent to this at any time.
Access your profile, select the items you would like to change from the side menu and enter the data to be changed directly in the corresponding fields.
You can request to reset your old password and create a new one that will be sent to you by email. On the login page, click on "Forgot your password?
Of course. You can call our Thaler Customer Service at +39 0471 313012 to request a change of invoice/delivery address or to cancel your order.
No, at Thaler there is no minimum amount for your orders.
We accept the most common credit cards issued by banks in Italy: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS, CARTASI . We also accept Paypal, AmazonPay, cash on delivery and bank transfer in advance.
Of course, by selecting the appropriate option in the shopping cart.
Safe. You can pay directly with the delivery of your order in cash. The costs for the service and the total amount to be paid to the courier is displayed in the shopping cart in the order overview, which is also sent to you by e-mail. We recommend that you keep the exact amount on the day of the planned delivery; the carrier is obliged to pay the rest, but is usually reluctant to do so. The final amount can be found in the summary of the order you received by e-mail to the address provided with your details. Please also make sure that the delivery address is correct and complete and that all the details for the delivery are included (name on the intercom, staircase or internal bell).
All information about your order, your personal data and your credit card is strictly protected. The Thalershop offers secure payment with SSL and PCI. We set the most advanced standards for data transfer and information access. Financial information (card number, expiration date, etc.) is not stored under any circumstances for credit card payments.
You can view the costs for shipping within the European Union here. For certain countries and depending on the weight the shipping costs are calculated individually and communicated to you by e-mail.
The ordered goods will be shipped by our couriers GLS, BRT and DPD directly to the given address. Our partners also work with other local couriers. The shipment can be tracked using the tracking number. The tracking number will be communicated to you after the goods have been collected from us by the courier.
Prior to each delivery, the courier will send an email notification of the estimated delivery time. If this is not compatible with your obligations, you can contact the courier directly to arrange an appointment and a suitable day for you. If you are not at home at the time of delivery, the courier will contact you and attempt to deliver again approximately the next day. The parcel service will make a total of three delivery attempts. If these are unsuccessful because you are not present or someone else accepts the goods for you, the goods will be returned to us. You will then be contacted by us and have the choice between a new shipment of the goods with the corresponding shipping costs at your expense, or you refuse a new delivery and receive the money back on the ordered but not accepted goods, but the incurred shipping costs will be charged.
Of course! We deliver our goods to the following countries: Italy, Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg and Malta.
We do not deliver to the following countries: Switzerland, Norway and Iceland.
Note: We do not ship to free zones such as San Marino, Faroe Islands, Canary Islands, Monaco, Azores, Livigno, etc.
For legal reasons we cannot deliver to the following countries: Burma, Cuba, Congo, Zimbabwe, Belarus, Iran, Iraq, North Korea, Sudan, Syria, etc.
Yes, just choose the option when you purchase. The items are individually beautifully packaged. The service is completely free.
Return and refund
We are constantly striving to offer safe and high quality products. However, some items may have an anomaly. If the product you have received is defective, please do not hesitate to contact us at email@example.com stating the item number indicated on the order confirmation, the type of defect found and, if possible, a photograph of the problem.
If an error has occurred, please notify Thaler Service immediately by e-mail to firstname.lastname@example.org, quoting the order number, the desired product, the product actually received and, if possible, a photograph.
You must email us at email@example.com within 14 business days of receiving your order. We will refund the amount by credit note within 30 days of notification of exercising the right of withdrawal. Remember that for the return it is necessary that the products are shipped in the original packaging, perfectly intact and sealed.
You can choose product samples at your checkout and they will be added to your order by our Thaler Beauty Consultants for all your online purchases.